We typically process all orders within 2 to 4 business days. Please note that processing times may vary slightly depending on the product and current order volume.

Shipping usually takes 2 to 4 weeks, depending on your location. International orders may experience slight delays due to customs clearance. We appreciate your patience and promise it’s worth the wait!

Yes! We offer free worldwide shipping on all orders, with no minimum spend required.

To get your items to you as quickly as possible, we sometimes ship products separately if they come from different warehouses or are packaged differently due to size or fragility.

If you’d like to cancel your order, please email us at contact@liglite.com within 24 hours of placing it. After this window, the order may already be in processing or shipped. In that case, you’ll need to wait for it to arrive and request a return.

If your package is delayed, lost, or stuck in transit, don’t worry — we’ll work with you to resolve it. We may resend the item or issue a refund depending on the situation. Just reach out to us at contact@liglite.com.

Some countries may charge import duties or customs taxes upon delivery. These charges are not included in our prices and are the responsibility of the customer. We recommend checking with your local customs office for more info.

To start a return, email us at contact@liglite.com with your order number and the reason for return. We’ll guide you through the process and provide you with the return instructions.

If the return is due to a mistake on our part or a defective product, we’ll cover the return shipping. Otherwise, return shipping costs are the responsibility of the customer.

Once we receive and inspect your returned item, we’ll notify you. If approved, your refund will be issued back to your original payment method within 5–10 business days.

Absolutely! Our website uses secure SSL encryption and we offer safe checkout options including PayPal, so your payment information stays protected at all times.

Yes, all our candles are made with high-quality, non-toxic ingredients like soy wax and beeswax. For food-style candles, please remember they’re decorative and should be kept away from small children or pets who might mistake them for real treats!

Some of our ceiling and pendant lights may require installation. We recommend hiring a qualified electrician to ensure everything is safely and properly set up.

We’re here to help! Reach out to us anytime at contact@liglite.com and we’ll get back to you as soon as possible.