Frequently Asked Questions

 We accept Paypal

Yes. Once your order is placed, you will receive an email confirmation with your order number and details. Tracking information will be emailed once the order ships.

Orders can be cancelled free of charge within 24 hours of placement. After this window, your order may already be in processing or shipment — contact us immediately at support@liglite.com and we'll do our best to accommodate late requests, though this can't be guaranteed. Once your order ships, you're still covered by our 14-day return policy once it arrives.

Shipping is free within the United States on all Liglite products, with no minimum order value.

Orders are typically processed within 5–7 business days, plus 10–25 business days in transit — an estimated total delivery time of 15–32 business days. You will receive tracking details once the package ships.

You will receive a tracking link via email once dispatched.

Couriers usually attempt delivery 2–3 times. If all attempts fail, the parcel may return to us. Contact support for re-dispatch assistance.

You can return most unused items within 14 days of delivery for any reason, provided they're in their original condition and packaging. If your item arrives damaged or defective, contact us within 14 days with photos or videos of the issue, and we'll arrange a replacement or full refund. Please contact our support team before returning any item, as we'll provide return instructions and, in some cases, may not require the item to be sent back.

Email us at support@liglite.com with your order number and reason for return.

Yes. Liglite covers return shipping on all eligible returns, whether it's a standard return or a damaged/defective item.

Refunds are processed within 14 days of approval or of us receiving your returned item, whichever applies. Time to appear in your account may vary depending on your payment provider.

We recommend installation by a licensed electrician to ensure safety and warranty validity.

Integrated LED fixtures: LED built-in Non-integrated fixtures: Bulbs not included unless stated.

Many models are dimmable, depending on bulb type, driver, and wiring setup. Check the product page for “Dimmable: Yes/No”.

Yes, most Liglite fixtures are compatible with false ceilings. Please ensure installation by a professional.

Common options: 3000K – Warm White 4000K – Neutral White 6000K – Cool White Adjustable CCT (3000K–6500K) on select models

Integrated LEDs are built into the fixture. They offer long lifespan, high efficiency, and do not require bulb replacements.