General FAQ

This page answers the most common questions about ordering, shipping, installation, and product information. For defective or warranty-related issues, please visit our RMA & Manufacturer Warranty FAQ.

Orders & Payments

How do I place an order?
You can place an order directly on our website by selecting your product, clicking “Add to Cart,” and completing checkout. All transactions are secured through certified payment gateways.

What payment methods do you accept?
 Paypal

Will I receive an order confirmation?
Yes. Once your order is placed, you will receive an email confirmation with your order number and details. Tracking information will be emailed once the order ships.

Can I modify or cancel my order?
Orders can only be modified or cancelled before they are packed for dispatch. Please contact support immediately at ligliteofficial@gmail.com

Shipping & Delivery

What are the shipping charges?
Shipping is free on most orders unless stated otherwise during checkout.

How long does delivery take?
Estimated delivery times:

3 to 4 weeks

You will receive tracking details once the package ships.

How can I track my order?
You will receive a tracking link via email once dispatched. You may also use the Track My Order link in our footer.

Do you offer international shipping?
Yes. Liglite provides international shipping.

What if I miss the delivery?
Couriers usually attempt delivery 2–3 times. If all attempts fail, the parcel may return to us. Contact support for re-dispatch assistance.

Can I change the delivery address after ordering?
Address changes are possible only before shipment. Once shipped, changes depend on courier capabilities.

Returns & Refunds (Non-Warranty)

What is your return policy?

We only accept returns or exchanges if the item is received damaged or defective.
To be eligible, you must:

  • Notify us within 48 hours of delivery.

  • Provide clear photo or video proof of the damage via email to support@liglite.com.

Once we receive your evidence, our team will assess the situation and guide you through the next steps for a replacement or refund, depending on the nature of the issue.

How do I request a return?
Email us at ligliteofficial@gmail.com with your order number and reason for return.

Are return shipping charges covered?
For general returns (wrong item ordered, change of mind), the customer pays return shipping. For incorrect items sent by us, Liglite covers return shipping.

When will I receive my refund?
Refunds are processed within 5–7 business days after the returned product passes inspection.

Installation & Product Use

Do your lights require professional installation?
We recommend installation by a licensed electrician to ensure safety and warranty validity.

Are bulbs included?
  • Integrated LED fixtures: LED built-in
  • Non-integrated fixtures: Bulbs not included unless stated
Are your lights dimmable?
Many models are dimmable, depending on bulb type, driver, and wiring setup. Check the product page for “Dimmable: Yes/No”.

Can ceiling lights be used on false ceilings?
Yes, most Liglite fixtures are compatible with false ceilings. Please ensure installation by a professional.

What color temperatures are available?
Common options:
  • 3000K – Warm White
  • 4000K – Neutral White
  • 6000K – Cool White
  • Adjustable CCT (3000K–6500K) on select models
What is an integrated LED?
Integrated LEDs are built into the fixture. They offer long lifespan, high efficiency, and do not require bulb replacements.

Support:

For room-by-room size recommendations, check our Lighting Size Guide.

For B2B enquiries, see Partnerships.

Email: ligliteofficial@gmail.com