Refund policy

Last updated: June 12, 2026

At Liglite, every product is carefully inspected and securely packaged before it leaves us. We're committed to delivering high-quality lighting products and a smooth experience from order to delivery.

Please review this policy carefully before purchasing.

1. RETURNS & REFUND ELIGIBILITY

We accept returns and refund claims for items that arrive damaged or defective only. We recommend reviewing all product details, specifications, and dimensions carefully before placing your order, as we are unable to accept returns for change of mind, incorrect selection, or design preference.

To be eligible:

  • Contact us within 14 days of delivery
  • Provide clear photo or video evidence of the issue
  • Item must not be discarded until the claim is resolved

Minor variations in appearance that do not affect functionality are not considered defects.

2. HOW TO REQUEST A RETURN OR CLAIM

  1. Email us at ligliteofficial@gmail.com within 14 days of delivery, or use the "Withdraw from contract" button on our website
  2. Include your full name and order number
  3. Attach clear photos or videos showing the issue
  4. Add a short description of the problem

We'll respond within 2–3 business days with next steps.

Important: Do not return any item without prior approval — unauthorized returns will not be accepted.

3. REFUNDS & REPLACEMENTS

Once your claim is reviewed and approved:

  • We'll offer a replacement (subject to availability), or
  • Issue a refund to your original payment method within 14 days of approval

Processing times may vary depending on your payment provider.

We reserve the right to request additional evidence before approving any claim.

4. ORDER CANCELLATIONS

Changed your mind before your order ships? Email us as soon as possible and we'll do our best to cancel it. Once dispatched, cancellations are not possible except where required by law.

EU customers: you have the right to cancel your order within 14 days of receiving it for any reason, with no obligation to explain. Use the "Withdraw from contract" button on our website or email us directly. This right is provided under EU Directive 2011/83/EU as amended by EU Directive 2023/2673. Items must be returned within 14 days of cancelling in unused condition, and refunds are processed within 14 days of us receiving your item. Please note that for lighting products, the withdrawal right does not apply to items that have been installed, used, or where the sealed packaging has been opened in a way that affects resaleability.

5. LATE OR MISSING REFUNDS

If your refund hasn't arrived:

  1. Check your bank or payment provider account
  2. Contact your payment provider as processing delays can occur
  3. If still unresolved, email us at ligliteofficial@gmail.com

6. CONTACT US

📧 ligliteofficial@gmail.com

We aim to respond within 24–48 business hours.