Refund policy

Last updated: April 29, 2026

At Liglite, every product is carefully inspected and securely packaged to ensure it arrives in excellent condition. We are committed to delivering high-quality lighting products and a smooth customer experience.

Please review our return policy carefully before making a purchase.

1. RETURN ELIGIBILITY

We accept returns or exchanges only if the item is received damaged or defective.

To be eligible:

  • You must contact us within 10 days of delivery
  • You must provide clear photo or video evidence of the issue

Non-Returnable Situations

We do not accept returns for:

  • Change of mind
  • Incorrect selection or design preference
  • Minor variations in appearance that do not affect functionality

We strongly recommend reviewing all product details, specifications, and dimensions before placing your order.

2. HOW TO REQUEST A RETURN

To initiate a claim:

Email us at ligliteofficial@gmail.com within 10 days of receiving your order.

Please include:

  • Your full name and order number
  • Clear photos or videos showing the issue
  • A short description of the problem

Our support team will review your request and respond within 2–3 business days with the next steps.

Important:
Do not return any item without prior approval. Unauthorized returns will not be accepted.

3. REFUNDS OR REPLACEMENTS

Once your claim is reviewed and approved:

  • We will offer a replacement (subject to availability), or
  • Issue a refund to your original payment method

Refunds are typically processed within 5–7 business days after approval. Processing times may vary depending on your payment provider.

4. ADDITIONAL CONDITIONS

  • Claims submitted after 10 days of delivery will not be accepted
  • We reserve the right to request additional evidence before approving a claim
  • Items must not be discarded until the claim process is complete

5. CONTACT US

For any questions or assistance:

📧 ligliteofficial@gmail.com

We aim to respond within 24–48 business hours.