Refund policy

REFUND POLICY

Last updated: 27/08/2026

At Liglite, every product is carefully inspected and securely packaged before it leaves our warehouse. We're committed to delivering high-quality lighting products and a smooth experience from order to delivery.

Please review this policy carefully before purchasing.

1. RETURNS & REFUND ELIGIBILITY

You may return most items within 14 days of delivery, for any reason — no explanation needed. This includes change of mind, incorrect selection, or simply not liking the design once it arrived.

To be eligible for a return:

  • Contact us within 14 days of delivery
  • The item must be unused, undamaged, and in its original packaging
  • Items that have been installed or permanently fitted cannot be returned unless faulty (see Section 2)

If your item arrives damaged or defective, the same 14-day window applies, but none of the "unused/original packaging" conditions above apply — just contact us with evidence and we'll handle it as a faulty-item claim, not a standard return.

2. HOW TO REQUEST A RETURN OR CLAIM

  1. Email us at support@liglite.com within 14 days of delivery
  2. Include your full name and order number
  3. If the item arrived damaged or defective, attach clear photos or videos showing the issue
  4. Add a short description (reason isn't required for standard returns, but it helps us improve)

We'll respond within 2–3 business days with next steps.

Important: Please wait for our confirmation before sending anything back — in some cases we may not require the item to be returned at all, and we'll let you know in our reply.

3. RETURN SHIPPING COSTS

Liglite provides free return shipping on all eligible returns — whether the item is being returned due to change of mind, wrong choice, or because it arrived damaged or defective. We'll provide a prepaid return label or return instructions once your request is approved.

4. REFUNDS & REPLACEMENTS

Once your return or claim is received and reviewed (or approved without return, per Section 2):

  • For defective/damaged items, we'll offer a replacement (subject to availability) or a full refund
  • For standard returns, we'll issue a refund to your original payment method

Refunds are processed within 14 days of approval or of receiving your returned item, whichever applies. Processing times to appear in your account may vary depending on your payment provider.

We reserve the right to request additional evidence before approving a damaged/defective claim.

5. ORDER CANCELLATIONS

You may cancel your order any time before it ships by emailing us — we'll do our best to catch it in time.

Once an order has shipped, you're still fully covered by your 14-day right to return described above (Section 1) once it arrives — cancellation simply switches to a return at that point.

This 14-day return policy applies to all orders, with no explanation required.

6. LATE OR MISSING REFUNDS

If your refund hasn't arrived:

  1. Check your bank or payment provider account
  2. Contact your payment provider, as processing delays can occur
  3. If still unresolved, email us at support@liglite.com

7. CONTACT US

📧 support@liglite.com

We aim to respond within 24–48 business hours.