Shipping policy

SHIPPING POLICY

Last updated: 06/09/2026

This Shipping Policy outlines how your order is processed, shipped, and delivered when you shop with Liglite.

By placing an order on our website, you agree to the terms below.

1. SHIPPING FEES

We offer free shipping on all orders within the United States, with no minimum order value required.

2. ORDER PROCESSING TIME

Processing time refers to the period required to prepare, inspect, and securely package your order before dispatch.

  • Orders are typically processed within 5–7 business days
  • Processing may take longer during peak periods, holidays, or high demand

Orders are processed on business days only (excluding weekends and public holidays). Once your order is dispatched, you will receive a confirmation email with tracking details.

3. SHIPPING & DELIVERY TIME

Shipping begins after your order has been processed and dispatched.

  • Estimated transit time: 10–25 business days
  • Estimated total delivery time (processing + transit): 15–32 business days

We currently ship to addresses within the United States only. Delivery timelines are estimates and may vary depending on your specific location and courier conditions, and are not guaranteed.

4. MULTIPLE SHIPMENTS

Your order may arrive in separate packages if:

  • Items are sourced from different warehouses or suppliers
  • Products are shipped in parts or components
  • Certain items are ready earlier than others

We ship items as soon as they are available to reduce overall delivery time.

5. ORDER TRACKING

Once your order is shipped:

  • You will receive a tracking number or link via email
  • Tracking updates may take 2–5 business days to appear

You can track your shipment through the courier's website or a supported tracking platform.

6. ORDER CANCELLATIONS & RETURNS

  • You may cancel your order any time before it ships, free of charge, by emailing us — we'll do our best to catch it in time
  • Once an order has shipped, it can no longer be cancelled — but every order is still covered by our 14-day return policy once it arrives, for any reason, no explanation needed

See our Refund Policy for full details on how to request a return and how refunds are processed.

7. DELAYS, LOST OR RETURNED SHIPMENTS

All shipments include tracking and are monitored.

If your order is:

  • Delayed
  • Held at customs
  • Lost in transit
  • Returned to sender

We will, after verification:

  • Reship the product (subject to availability), or
  • Issue a refund once the shipment is confirmed lost or returned

Important: We are not responsible for delays caused by external factors such as weather disruptions or courier issues beyond our control.

8. CUSTOMS, DUTIES & TAXES

While we sell exclusively to customers within the United States, orders are fulfilled from international warehouses. As a result, your order may be subject to customs duties, import taxes, or handling fees imposed by US Customs and Border Protection.

These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost shown at checkout. Liglite is not responsible for:

  • Customs delays
  • Additional charges imposed by US customs authorities

9. SHIPPING LIMITATIONS

  • We do not ship to P.O. Boxes or military addresses
  • We currently do not ship outside the United States
  • Please ensure your shipping details are accurate at checkout

We are not responsible for delivery issues caused by incorrect or incomplete addresses.

10. GENERAL DELIVERY CONDITIONS

While we aim to meet estimated delivery times, delays may occasionally occur due to:

  • High seasonal demand
  • Global logistics disruptions
  • Local courier issues

Delivery timelines are estimates and not guaranteed.

11. CONTACT US

For shipping-related questions or support:

📧 support@liglite.com

We aim to respond within 24–48 business hours.