RMA & Manufacturer Warranty Policy

Last Updated: 2025
Applicable to all orders placed on Liglite.com

Liglite is committed to providing high-quality lighting that elevates modern homes. To ensure clarity, transparency, and smooth after-sales support, this page outlines our complete RMA (Return Merchandise Authorization) and Manufacturer Warranty procedures.

Lighting products follow complex electrical and material standards, so it’s essential that all warranty claims are processed directly with the product manufacturer, in accordance with global lighting industry best practices.

Please read this policy carefully before submitting a claim.

1. Overview: How Warranty & RMA Works at Liglite

Liglite curates premium lighting products from reputed manufacturers.
All electrical fixtures, LED components, materials, and workmanship faults are covered only under the manufacturer’s warranty, not by Liglite.

We do not perform warranty servicing or approvals.
We do not guarantee warranty outcomes.
We do not repair or replace items directly.

Instead, we streamline the process by:

• providing transparent warranty rules
• offering clear RMA steps
• guiding customers on documentation
• ensuring a smooth channel between you and the manufacturer

This ensures every claim is handled correctly, fairly, and within the standards set by global lighting manufacturers.

2. Warranty Coverage (Manufacturer Only)

Unless a product listing states otherwise, lighting products typically include:

Manufacturer’s Standard Warranty:
1 to 3 years (varies by model and maker) covering:

• defects in materials
• defects in workmanship
• premature LED failure (if not due to misuse)
• structural defects (non-accidental)
• electrical malfunctions under normal residential use

Warranty begins on the original date of purchase.

Not Covered Under Warranty

The manufacturer does not cover:

• accidental damage
• incorrect wiring or improper installation
• damage from incompatible dimmers
• voltage fluctuations or power surges
• water damage on non-waterproof products
• normal wear and tear
• bulb burn-out (unless integrated)
• damage caused by modification or DIY repair attempts
• cosmetic scratches after use
• commercial usage unless stated as commercial-grade

Liglite does not alter, extend, or modify warranty coverage.

3. Before You File a Warranty Claim

Before submitting a claim:

  1. Confirm warranty validity
    Check the warranty period in your product documentation or on the product page.

  2. Verify that the issue is eligible
    Ensure the problem is a manufacturer defect and not accidental or installation-related.

  3. Collect required documentation
    You must have proof of purchase and visual evidence.

  4. Do not uninstall the light until instructed
    Many manufacturers request photos/videos before uninstallation.

4. Manufacturer Warranty Claim Process (Step-by-Step)

This is the official claim process used across the lighting industry.

Step 1: Contact the Manufacturer

Reach out through the warranty support email/phone provided in your product manual or box.
If you no longer have it, contact Liglite support and we will provide the manufacturer’s details.

Request an RMA/RA (Return Authorization) Number.

Step 2: Prepare All Required Documentation

You will need:

• Full Name
• Contact Information (email + phone)
• Shipping Address
• Order Number or Invoice
• Product Name & Model
• Serial or Batch Number (if available)
• Clear written description of the issue
• High-quality photos of the defect
• Video showing the malfunction (if relevant)
• Date the issue was first noticed
• RA/RMA number (if issued)
• Any previous correspondence with manufacturer

Incomplete submissions delay processing and may invalidate claims.

Step 3: Manufacturer Review & Instructions

After receiving your documentation, the manufacturer will:

• verify warranty eligibility
• determine whether physical inspection is required
• request additional images or details
• instruct whether the product must be shipped to them
• provide shipping instructions

Step 4: Ship the Product (If Required)

If return is required:

• Follow the manufacturer’s packing instructions
• Ideally use the original packaging
• Print and attach the RMA label (if provided)
• Write the RMA number clearly on the carton
• Include a copy of your invoice

Shipping to the manufacturer is usually the customer’s responsibility unless specified otherwise.

Step 5: Manufacturer Inspection & Resolution

The manufacturer will inspect the product to confirm the fault.

Depending on policy, the following may occur:

• replacement unit issued
• repair performed
• credit issued (rare, manufacturer-dependent)
• claim rejected if fault is not covered

The manufacturer’s decision is final.
Liglite cannot override or influence warranty decisions.

5. RMA (Return Merchandise Authorization) — Full Policy

The RMA process applies when:

• manufacturer requests the item for inspection
• product needs to be returned before replacement
• DOA (dead on arrival) issues occur
• incorrect product received
• damaged-in-transit claims

RMA numbers ensure proper tracking and prevent shipping errors.

RMA Requirements

To create an RMA, you must provide:

• order number
• full contact details
• product model
• description of issue
• photo/video evidence
• invoice copy

Shipping Rules for RMA Returns

• package must be secure
• include invoice copy
• include RMA number
• customer is responsible for outbound shipping (unless manufacturer says otherwise)
• do not send items without RMA number
• uninsured shipments are customer’s responsibility

6. Required Evidence for RMA & Warranty Claims

To ensure fast approval, customers should provide:

Photos (High-Resolution)

• close-up of defect
• wide view showing the entire fixture
• wiring condition (if visible)
• installation context
• packaging condition (if shipping damage suspected)

Videos

• flickering, dimming, or failure
• power-on attempt
• unusual noise or intermittent behavior
• functional comparison (if one unit works and one doesn’t)

Documents

• proof of purchase
• serial/batch number
• RMA authorization email
• completed claim form (if applicable)

Incomplete evidence often leads to claim rejection.

7. Manufacturer Contact Information

If manufacturer contact details are not listed on your product manual or packaging, please contact:

ligliteofficial@gmail.com
We will provide the correct manufacturer contact details within 24–48 hours.

Liglite will never ask you to send warranty products to us.
All claims must be made directly to the manufacturer.

8. Important Legal Disclaimer

• Liglite does not provide warranty coverage.
• Liglite does not repair or replace products directly.
• Liglite does not determine warranty outcomes.
• All claims must be processed with the original manufacturer.
• Warranty is subject to manufacturer terms and may vary by model.
• Liability for product faults lies with the manufacturer, not Liglite.
• Improper installation voids all warranties.

By purchasing from Liglite, you acknowledge these terms.

9. DOA (Dead on Arrival) & Transit Damage

If the product arrives damaged:

• report within 48 hours of delivery
• include unboxing photos + packaging photos
• include video of the damage
• do not install the product
• retain all packaging

Failure to report within the window may result in rejection by manufacturer or courier insurance.

10. Return Policy for Non-Warranty Issues

For non-warranty-based returns (wrong item, accidental order), customers must follow Liglite’s separate Return & Refund Policy.

Such returns do not go through this RMA system.

11. Downloadable Resources (Optional)

Liglite provides the following templates upon request:

• RMA Claim Form (PDF)
• Manufacturer Warranty Claim Cover Letter
• Printable RMA Shipping Label
• Photo/Video Evidence Checklist

Contact ligliteofficial@gmail.com to request any templates.

12. Need Help?

Our team is here to guide you through the process, even though warranty claims go directly to the manufacturer.

Email us anytime: ligliteofficial@gmail.com

End of Policy