RMA & Warranty FAQ

RMA & Manufacturer Warranty FAQ

This page explains how manufacturer warranties and RMA (Return Merchandise Authorization) work for all lighting products sold on Liglite.com. For general order and shipping questions, please visit our General FAQ page.

Warranty Basics

Who provides the warranty for Liglite products?
All lighting products sold on Liglite.com are covered solely by the manufacturer’s warranty. Liglite does not provide its own warranty, perform repairs, or decide whether a claim is approved. We help you with information and guidance, while the manufacturer handles all technical evaluation and decisions.

What is the standard warranty period?
Warranty duration depends on the model and manufacturer, typically between 1–3 years from the original date of purchase. The exact warranty period may be listed on the product page, in the product manual or packaging, or can be confirmed via our support team.

What does the manufacturer’s warranty usually cover?
In most cases, manufacturer warranty covers:
  • Defects in materials and workmanship
  • Internal electrical faults under normal residential use
  • Premature failure of integrated LED modules (where applicable)
  • Non-accidental structural or build defects
What is not covered under warranty?
Typical exclusions include:
  • Accidental damage, drops, or impact
  • Incorrect or unsafe installation
  • Damage from voltage fluctuations or power surges
  • Water ingress on non-waterproof fixtures
  • Modifications, rewiring, or DIY repairs
  • Cosmetic wear and tear after installation
  • Burnt-out replaceable bulbs (non-integrated)
  • Commercial use when the product is rated for residential use only
Final coverage depends on the manufacturer’s written policy.

Filing a Warranty Claim

How do I submit a warranty claim?
All warranty claims must be made directly to the manufacturer. Use the warranty contact details provided in your product manual or packaging. If you cannot find these details, email us at ligliteofficial@gmail.com and we will send you the correct manufacturer contact.

What information do I need to provide for a warranty claim?
Most manufacturers will ask for:
  • Full name and contact details (email and phone)
  • Shipping address
  • Order number or invoice copy
  • Product name, model, and serial/batch number (if available)
  • A clear description of the issue and when it first appeared
  • Photos and, where possible, videos showing the defect or malfunction
  • RMA or RA number, if the manufacturer has issued one

RMA Process

What is an RMA and when is it needed?
RMA stands for Return Merchandise Authorization. Manufacturers use RMA numbers to track products that are returned for inspection, repair, or replacement. An RMA is typically required for:
  • Defective or malfunctioning products under warranty
  • Dead on Arrival (DOA) cases
  • Transit damage assessments
  • Situations where the manufacturer needs to physically inspect the item
Always wait for an RMA number before sending any product back.

Who pays the shipping costs for RMA returns?
Unless explicitly stated otherwise by the manufacturer, the customer is usually responsible for the cost of shipping the product to the manufacturer for inspection. Return shipping policies can vary by brand, so please refer to the manufacturer’s instructions in your specific case.

Damage & DOA

What should I do if my product arrives damaged or not working (DOA)?
If your product arrives damaged or non-functional:
  • Do not install the product.
  • Report the issue within 48 hours of delivery.
  • Take clear photos of the product and its packaging.
  • Record a short video showing the defect or failure.
  • Contact the manufacturer or our support team with your order details.
Delays in reporting may affect eligibility for courier insurance or manufacturer support.

Need Help?

Who can I contact if I am unsure about the process?
If you are unsure about whether your issue is covered, how to contact the manufacturer, or what to send, our team can guide you. Please email ligliteofficial@gmail.com with your order number and a brief description of the problem, and we will help you with the next steps.
For safe and correct installation of your light, visit our detailed Installation Guide.